Tell our Chairman

Nick Santhanam

PRODUCT AVAILABILITY MESSAGE

We greatly appreciate the high interest in our products. The demand for many of these products has far outpaced the supply, especially over the past few months. Please know we are producing and ship these high-demand models every day! Our almost 1,600 employees, across our three manufacturing facilities are working hard to stay safe, stay open and to continue to meet consumer demand.

As a reminder, we sell our goods through a two-step process to wholesale distributors. Because of this, we have no control over the order in which retailers receive our firearms. The rule of thumb is that the largest and best paying retailers receive hard-to-get merchandise first. I am sure that your retailer will be able to get these high-demand models for you at some point; please be patient.

This being said, please beware of placing a non-refundable deposit on any firearm at this time. There is not a retailer in the country that can guarantee you a time frame for delivery until their distributor ships them the firearm.

Thanks for your understanding and support!

Dear Loyal Dabico Customer,

Welcome to Tell Our Chairman!

This platform allows you to email me directly. Yes, I read and reply to every submission. Sometimes, I may use a standard answer for common topics like new products or solutions, but it is always me reading and responding.

I share your input with various departments – Sales, Customer Service, Product Development, Marketing, and Engineering. You may even hear back from those teams. We appreciate your enthusiasm, listen to your feedback, and often implement your ideas.

Connecting with our customers is crucial for our growth and success. So, please reach out with any questions or comments. For project assistance, contact our world-class Customer Service Team directly at our Customer Portal. They can resolve your concerns faster than I can.

Thank you for your loyalty and support!

Sincerely,

Nick Santhanam

Service Related Issues

PLEASE NOTE: If you have a service related issue, please contact our Customer Service department directly to receive more immediate attention.

Frequently Asked Questions

Why don't you offer a lifetime warranty like other manufacturers?

Unfortunately, the law in this area is complicated and varies widely. Rather than provide a written “lifetime warranty” followed by a lengthy disclaimer (which is what many manufacturers do), Ruger has elected not to provide a written warranty.
Regardless, we sincerely value our customers and work hard to treat them fairly. If you have a problem with your Ruger® firearm, reach out to our excellent customer service representatives and I believe you will be very pleased with the result. If not, let me know.

Retailers in my area are having a hard time finding a specific model that I am interested in buying. Are you still making it?

We provide an “Availability” status for each model on our website to better show you what should expect to find in retail. That availability may change throughout the year, so be sure to check back periodically.

This being said, please beware of placing a non-refundable deposit on any firearm. There is not a retailer in the country that can guarantee you a time frame for delivery until their distributor ships them the firearm.

Can I order a firearm directly from Ruger | Marlin?

We do not sell our firearms directly to consumers or retailers. We sell our products through a two-step process to wholesale distributors, which in turn, sell to retailers. Because of this, we have no control over the order in which retailers receive our firearms. The rule of thumb is that the largest and best paying retailers receive hard-to-get merchandise first. I am sure that your retailer will be able to get these high-demand models for you at some point; please be patient.

Do you offer left-handed models of your firearms?

We do currently offer left-hand models of our most popular rifles and also have many handguns with ambidextrous capabilities. You can find these models on our website.